Customer Experience (CX) & IT Service Management
We modernize your ITSM ecosystem while embedding CX best practices to ensure every interaction — whether internal or external — is consistent, responsive, and meaningful.
Our Approach
we see Customer Experience (CX) and IT Service Management (ITSM) as two sides of the same coin — both essential to building loyalty, trust, and operational excellence. Our strategy focuses on delivering seamless, intelligent, and human-centric service experiences that elevate both employee and customer satisfaction.
Omnichannel Support Design
Modern customers and employees expect anytime-anywhere support. We help you implement a unified service experience across all digital and physical touchpoints.
ITIL-Driven ITSM Excellence
We build or optimize your ITSM framework using ITIL v4 best practices, ensuring your service desk delivers reliable, measurable, and scalable outcomes.
AI-Driven Self-Service & Automation
Reduce ticket volume and enhance experience with AI-powered solutions that help users resolve issues proactively and independently.
Experience-Centric Service Measurement
We don’t just track SLAs — we measure experience, satisfaction, and sentiment across all service touchpoints to identify improvement areas.
Arka is Your Ideal Partner for CX & ITSM Transformation
At Arka Information Systems,
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Expertise in both ITIL frameworks and CX strategy
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✔️ Proven experience in ServiceNow, Jira Service Management, Freshservice, and custom ITSM tools
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✔️ Cross-functional knowledge of IT, HR, and customer operations
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✔️ Agile implementation and iterative optimization model
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