Redesign the Consumer Experience at Retail

With our retail clients, we build the muscle for winning in a digital age. Core tech and data infrastructure enhanced by AI and advanced analytics create new capabilities. Talent transformation, agile management, and design thinking reinvigorate the “soft stuff.”

We collaborate with retailers in any aspect of their business-from global supply chains to local activities in individual stores to drive both sustainability and profitability. By leveraging advanced analytics and AI, our approach can inform fact-based decision-making and drive sustainable practices throughout the retail ecosystem.

We transform organizational models to meet the challenges of digitization, the need for sustainability, and the “Great Attrition.” We team up to create core new skills, orchestrate simpler, more dynamic organizational structures, and develop environments that attract and retain the best of the best.

The current situation in the retail sector can be described as a kind of shock paralysis, which, however, also offers an opportunity for creativity and progress. Retailers, to meet the needs of this digital age, could exploit the numerous digital opportunities available to them through technological innovation. The change is needed according to Zebra Technologies’ Retail Shopper Report 2023.

Fashion and apparel is an emergent category for both online and modern trade retailers in India. We service across the axis of Western, Ethnic wear, Sportswear, Innerwear, and Accessories. We help you get right-sized your product portfolio along the lines of customer preference, the best promotional plans, and the right competitive pricing strategies using customer analytics.

This category is growing rapidly in India because of better living conditions and growing consumer awareness. In-home furnishings, bath, and kitchen product specifics we work with retailers helping them win in the complex buying process of a high-involvement category. We harness the forces of emerging digital technologies to influence customers’ evaluation and decision processes.

The international luxury market has risen in lockstep with high-income households, but many brands have thus far been unable to craft a bespoke offering for the more discerning Indian consumer. We are highly skilled at supporting luxury retailers-from fashion, and jewelry, to home help them build a compelling value proposition for this discerning audience and deliver the exceptional experiences that are expected and demanded.

The mall industry has entered its consolidation and maturity phase as it adjusts to the challenges it is receiving from e-commerce and new consumer expectations, having grown at a dizzying pace. Our specialty is assisting best-in-class mall companies to understand their brands and shoppers. We help them co-create unique physical and digital experiences and facilitate the mall to optimize marketing efforts toward better engagement with its customer base.