Modernizing Contact Center-as-a-Service (CCaaS) Platform.

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By adopting innovative technologies and best practices, Mitel aims to emerge as a frontrunner in the rapidly evolving digital landscape.

Project

Mitel, a leading player in the telecom industry, embarked on a transformative journey to address legacy infrastructure limitations, bolster cybersecurity defenses, and optimize data center management. By adopting innovative technologies and best practices, Mitel aims to emerge as a frontrunner in the rapidly evolving digital landscape.

Client

Mitel

Solution:

Mitel is embarking on a transformative journey to address these challenges and emerge as a leader in the telecom industry. The following solutions are being implemented:

  • Infrastructure Modernization: Mitel is migrating from legacy networks to modern infrastructure, leveraging advanced technologies to enhance scalability, agility, and performance. This includes transitioning to cloud-based solutions and adopting software-defined networking (SDN) principles.
  • Cybersecurity Focus: Mitel is adopting cybersecurity approaches as avenues of differentiation to capture more enterprise market value. By taking a proactive approach to cybersecurity, Mitel is implementing robust security measures, including encryption, intrusion detection systems, and regular security audits, to protect against cyber threats and ensure data integrity.
  • Data Center Management: Mitel is optimizing data center management across its five data centers in multiple geographic locations. Through centralized monitoring and management tools, automation, and advanced analytics, Mitel ensures efficient operations, high availability, and seamless scalability to meet growing demands.